Sana’s Holistic Therapies

Terms & Conditions

Terms & Conditions

What Reflexology, Reiki and Sound therapy are not.

None of these complimentary therapies are substitutes for medical examination, diagnosis, treatment, or medications. Practitioners do not diagnose conditions, nor do they prescribe substances or perform medical treatment, nor interfere with the treatment of licensed medical professionals. It remains the client’s responsibility to take care and seek medical treatment when necessary. By agreeing to this consent form, you are agreeing that you are responsible for your own health and that you understand the parameters of the treatments being offered.

How many sessions will I need?

Depending on the outcome of the first session this can be discussed. Some clients need only one session while others desire a course of sessions and subsequent follow-ups for self-care and well-being. For Sound therapy, it is recommended that a client should receive 4 sessions for best results.

Precautions and Contraindications for Reflexology

Reflexology will not be administered if you are in your 12 weeks of pregnancy, have a fever, have sprains or broken bones in the feet or legs, have an infectious skin affliction, have ulceration, fungal infection, cellulitis, open wounds or thrombosis/DVT on the feet or legs.

Precautions and Contraindications for Sound Therapy


It is believed that there are many positive and beneficial effects to be gained from relaxation and healing sounds to the growing foetus. The advised healing practice is gentle flowing sounds around the pregnant mother for the beneficial and positive effect of both mother and baby. However, Sound Therapy is not advised when less than 12 weeks pregnant.


According to the Epilepsy Action support services there is a rare form of epilepsy, where music or sound can trigger an epileptic seizure. The sound is usually very unique to the person who will usually be aware of their own triggers. Sound therapy is not suitable for people with sound-induced epilepsy.

Mental Health

Sound Therapy is not suitable for people with severe or clinical mental health conditions that affect your perceptions or sense with delusions or hallucinations such as schizophrenia or mood disorders.

Implants or plates in the body (metal plates, pins, ball joints in particular)

An implant is a medical synthetic device manufactured to replace or support or enhance a biological structure. In some cases implants contain electronics e.g. artificial pacemaker and cochlear implants. The vibrations we experience through sound healing may cause discomfort through the vibration of the sound and the implant or even disrupt its function. It is advisable to inform me of this to help you make an informed decision and seek advice from your GP if you are concerned.

Reiki has no contraindications as far as we know.

Minors (under the age of 18)

If the booking is for a minor, they must be accompanied by their parent or guardian during the treatment.

Client Acknowledgement

I understand that a Reflexologist/Reiki Therapist/Sound Therapist does not diagnose conditions, nor do they prescribe substances or perform medical treatment, nor interfere with the treatment of a licensed medical professional. I further understand Reflexology, Reiki, Sound therapy are not substitutes for medical examination, diagnosis, treatment, or medications. I also will ensure to update Sana of any changes to my condition that are relevant to the treatment, including pregnancy or epilepsy. I understand I will be fully clothed during the session (apart from removal of shoes, socks and coat). I understand any information I provide will be used by Sana to assess and perform the requested treatment(s). 

COVID Awareness

With the public health concerns on everyone’s mind, we want to reassure you that we are taking extra steps in our studio to keep everything clean so everyone is continued to be looked after as much as possible while visiting us. As a precautionary measure we ask that all guests wash their hands upon arrival to the building, before coming upstairs to the studio. The washrooms are located on the ground and first floors. For the reassurance of our guests we also ask that if you have even a slight symptom or have been in touch with anyone that has, please let us know and come another time, we are happy to rebook. We can alternatively carry your session out remotely so you can rest at home. Your practitioner will wear a face covering, and will be able to conduct the healing sessions / consultancies with respect to the current recommended distancing guidelines. Before and after every session all the surfaces are wiped down appropriately and once a day our space has a very deep clean. Please ensure you also bring a mask with you to wear during your treatment.

Should you have a temperature, cough, or experience a change to your sense of taste / smell, or feel unwell in any way before the session, we ask that you let us know immediately and wherever possible, we will conduct the session remotely or reschedule for another time.

Please bring to your session:

  • Face Covering/Mask
  • Blanket or Throw for your comfort
  • Bottle of Water (to help us reduce waste and contamination)


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Get in touch

Haven Wellness

40 Westow Street

Crystal Palace

London, SE19 3AH

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